FREQUENTLY ASKED QUESTIONS

If you’ve a question about any aspect of our products or service please don’t hesitate to contact us and we’ll be more than happy to help.

This page collects the more popular queries and their answers, but is by no means exhaustive.

Initial Enquiry/Consultation

I’m interested in your product(s), will someone come out and see me to discuss my requirements?

We provide a free design and consultation service and will provide you with a no obligation quote for any of our products. Our advisers can attend at your property during the day or in the evening (Monday - Thursday only). Click on ‘Book A Home Visit’ and leave your details and a brief message for us and we’ll get back to you as soon as possible.

If I’m booking an appointment how long am I likely to wait for an adviser to come and see me at home?

We’ll arrange for an adviser to visit you in your home at a time that’s convenient for you. We aim to do this shortly after you book your appointment but this may depend on your location and adviser availability. There is no charge for this consultation.

How long should an appointment take?

Average consultation times are around 30-45 minutes but this will vary depending upon the type and number of products you are interested in. If for example, you’re looking for blinds for an entire conservatory, your appointment will take longer. If you need a simple Roller blind for a bathroom, it will be much quicker.

Can I cancel or change the time of an appointment?

Call us on 01506 873 200 to change or cancel an appointment.

I’ve given you my phone number as part of the initial consultation process. Should I choose not to go ahead with a purchase, will I continue to receive telephone calls that I don’t want?

Your phone number is only used in the event of a problem prior to visiting. We don’t use or keep telephone numbers for telesales purposes.

I’ve been shopping around and wondered whether you had a price promise?

It’s our guarantee that we’ll not be beaten on price. We promise that if you find the same blind, in the same size and with the same specification and service at a cheaper price, we’ll refund the difference. See our terms and conditions for more details.

Do you provide a fitting and installation service?

Once we’ve met with you to discuss your blind requirements, our friendly and expert fitters will attend at your home, at a mutually convenient time, to install your blinds at no extra cost to you.

After I’ve ordered my blinds, how long will it take to have them fitted?

We’ll do this as soon as possible after an order is placed and will confirm a mutually convenient date and time when our fitters will come to your home.

Product Specific

I’m a bit confused by the range and choice of blind types, fabrics and colours and I’m not sure what’s best for my home. Can you help me?

Our advisers will work closely with you to select the most appropriate style of blinds, fabrics and colours, based on our discussion, at your home.

I have a young family and I’m looking for blinds that will block out as much light as possible, as my kids go to bed around 8 pm. Do you have any specific product or advice you can give me?

Blackout roller blinds are the perfect choice for any room in your home. If you’re a light sleeper, blackout blinds will help to eliminate the light from outside coming in and disturbing your sleep. Don't let the lighter nights ruin your child's bedtime routine with blackout blinds cutting out that late sun in midsummer evenings.

I’ve been looking for new blinds, but with young children around, I’m keen to get something that doesn’t have too many cords and loops, so that they’re safe. Can you help me?

At KnightShades we take child safety seriously, all of our blinds are child safe. We offer many components that will help you make hanging cords and loops safer in your home, from breakaway tassels to cord cleats. Our friendly staff will be delighted to discuss this with you.

I’m interested in upgrading my kitchen blinds and want something stylish for my kitchen. Just as importantly I need something that is easy to keep clean. Can you suggest anything for me?

Our friendly experts recommend you should pick kitchen blinds that are highly durable. This is because kitchen blinds are impacted by cooking smells and any lingering marks. We recommend you pick blinds that are easy to clean such as PVC Verticals, Aluminium Venetian blinds or a Roller blind which can be moved up out the way, when cooking.  

My son is football crazy and I’d like new blinds for his bedroom, but I just can’t find the Barcelona ones I know he’ll love. Can you help me at all?

At KnightShades we understand how difficult it can be to find blinds which fit your colour or design theme exactly. That’s why we offer custom made roller blinds.
Bring us your idea or print and working with our experts, we’ll create the perfect bedroom blinds specific to your requirements to fit your themed room perfectly.

My husband and I are looking for new conservatory blinds and have heard the term INTU blinds being mentioned. Can you give us more information?

The INTU Roller system is the most innovative blind system presently available on the market. INTU blinds are designed for use throughout the home or business and particularly enhance the look of any conservatory. These blinds are popular as they integrate neatly into all modern doors and windows. INTU Rollers require no screws or holes, allowing them to be installed in minutes. They’re free from hanging cords and loops, so safe for children.

What type of blinds are best for my conservatory throughout the year?

As well as the above, our range of Pleated blinds include special performance fabrics with sun reflective backings. Our conservatory blinds have been cleverly designed to help to keep the temperature down in the warmer summer months, whilst retaining the heat once it starts to get cooler. Pleated blinds are ideal for the roof of your conservatory as they can be made to fit the different shaped windows. For the sides you can opt for more Pleated in a coordinating or contrasting colour, or choose from our full range of blind types.

I’ve a very sunny living room and I get full sunlight in the room until it sets. This can make it really bright, what would you suggest?

Vertical and Venetian blinds, including our Wood Venetian options, can be tilted to prevent direct sunlight shining into your room. Pleated blinds are available in a range of sheer fabrics that create a nice glow at the window area. Shutters are another great product - allowing filtered light in while preventing sunlight causing any problems.

Do you sell lined curtains?

All of our curtains are lined and there are three lining choices including standard, thermal and blackout.

We’ve just bought a new house in a secluded area and want some blinds for specific rooms. We’re concerned about maintaining our privacy, but don’t want this to impact upon the light coming into the house. What can you suggest?

Our range of vertical blinds for any room in the house, add warmth and style, but can be adjusted, by you, to monitor the amount of light that gets in. Our team of friendly experts will be happy to discuss your needs in more detail.

I’ve a lot of windows in my house and I’m concerned about the potential for high energy bills. Is there any advice you could provide?

Vertical blinds are fantastic for sliding doors, bay windows and conservatories where large expanses of glass reduce your home’s energy efficiency. Installing vertical blinds can help insulate your home against the heat and cold. We offer a range of fabrics that elevates vertical blinds to a new level of home fashion. Featuring a wide range of modern colours, chic textures and beautiful patterns to enhance any room.

I fancy a change and I’m thinking about getting Venetian blinds for a couple of rooms in the house. It’s clear they will help me maintain privacy but what other benefits do they have?

Venetian blinds will not only compliment the design of your room, they’re durable and help to protect your furnishings from sunlight, insulate your home effectively and increase security, making them the perfect addition to any home. They’re also easy to clean.

I’ve a skylight in my home, which is a really nice feature. Sometimes, though, the glare from the sun is a bit uncomfortable. Do you have any blinds that could help?

Our range of Velux blinds create the best of both worlds by allowing you to control the amount of light coming into your home, while still allowing your home to feel bright and airy.

I live in a traditional old house and have long wondered about getting window shutters for my front room, where there is a bay window. How could you help?

Window Shutters are the perfect alternative to curtains and blinds, as they create a sophisticated look in any room of your home. They’re also incredibly practical. You’ll have full control over the amount of light and privacy you allow into each room of your home.

I’m really keen to understand what types of bathroom blinds you have?

We’ve a wide range of bathroom blinds designed with your privacy in mind. Our blinds are available in light and bright colours so your bathroom still has an airy and open feel to it. Our products are also built to be water and moisture resistant.

I’m keen to get some advertising for my business and have heard of logo blinds. Can you make something bespoke for me and my business?

We understand how important your brand image is to both your organisation and customers. Working with our experts, we can talk you through different options and fabrics available, so it’s uniquely tailored to your businesses requirements. We’ll then design and create a ‘mock up’ of your blinds, to ensure your businesses logo and image is brought to life through your bespoke business blinds.

We’ve heard a little bit about motorised blinds and wondered how practical they are?

Our new range of quality, affordable motorised roller blinds or curtains, take luxury window furnishings to a whole new level. Made to measure and operated by remote control, timer, sensor or wall switch, you’ll never again have to leave the comfort of your chair to open or close blinds, wherever you happen to be. And with no cords attached, electric blinds are not only convenient - particularly for those difficult to reach windows - but child friendly too.


What is the best blind for our patio door?

The most practical blind for a patio door is a vertical, however, be sure to have the louvres bunched towards the opposite end to the opening door. You can also fit a roller blind or venetian.

What would you say are the main benefits of wooden blinds?

Wooden blinds are elegant and sophisticated and because they’re made from such a versatile and unique material, each blind is unique with its own pattern and grain, giving each window an original appeal. They also come in a variety of different sizes, thickness and finish, so they’re pretty versatile. Wooden Venetian blinds are excellent at blocking out light. The slats can also be easily cleaned with a cloth that’s been dampened with water, no detergent necessary. You’ll have a no fuss window coverage that gives off elegance and class while giving you functionality – what’s not to love?


Troubleshooting

What’s the best way to keep roller blinds clean?

All you need is a damp cloth, and you might not need to use a detergent. Open the blind and then wipe up and down, top to bottom. Where stains are present a good quality stain removing detergent can be applied by following the cleaning instructions.

I want to measure my windows, but I’m not sure how best to approach this?

There are a few practical steps you can take to help. You’ll need a good quality steel tape measure, a spirit level a steady hand and no particular distractions. A second person should help you by noting down the measurements, and these should be measured in three places, left centre and right for both width and height. Our experts can of course do this for you.